So this is the part where I talk a lot about my new job. Within the criteria are specific guidelines requiring me to explain and elucidate specific experiences filled with funny details and novice mix-ups that one normally expects to saturate the entire “new employee” experience, even though as a new employee I am in reality very on edge and solely focused on not messing up and therefore discussing it would really put me in the wrong place mentally in extending my employment. I am then expected to make a haphazard judgment on the rest of my future employment with said employer even though I’ve only been there a little less than a week and the most I’ve done is supposedly a bit of computer training.
It’s freaking brilliant.
As a front desk associate for this hotel, my responsibilities include the following; making the guests happy. Oh, you want specifics? Frankly, the list is way way too long for that, but suffice it to say that yes, I’ll be making reservations, checking people in and out, and the like, but really each individual associate is given the authority to do whatever it takes to make a guest happy without having to do the normal things that are on the top of a guest’s pet peeves like “checking with the manager.”
I’m also quite fond of the way employee incentive is handled. In my old job, quotas were beaten into us with no mercy, and we were always reminded of what we did wrong and called out about it in front of everyone. There was a wage freeze from the moment I walked in the door, meaning nobody got a raise. The strategy of the hotel, however, seems to be to guilt us into doing a good job by really giving us nothing to complain about. I get paid alright, we have bonuses, a break room, really nice discounts, nice people, and flexible schedules. It makes it so if I were to slack off or do a terrible job, I’d feel like an absolute dick! That’s the way to do it: hire people with a well-developed sense of moral decency and then guilt them through positive reinforcement.
Let it be known that this is an effective way to rule. Positive reinforcement. And for those who say it isn’t because not everyone has a conscience: people without consciences shouldn’t be part of your kingdom, pardner.
